ph. +61-3-93472755 fx. +61-3-93475462 suzanne@carltonhandyman.com or admin@whataustralianswear.com WAW What Australians Wear PtyLtd ACN: 004 996 589 ABN: 61 326 769 186 EXCHANGE POLICY: (as I have done with others before) 1. Generally, we do not accept returned goods for your money back. 2. We do accept Returned Goods for Exchange, only from proven customers of www.drizabonecoats.com 3. Mailing Address: - Suzanne Steinberg - www.drizabonecoats.com - PO BOX 1128 - Carlton 3053 - VIC Australia Then we will exchange the goods for the correct size and simply charge you again for the shipping. If a shipping option is not indicated with your return, we will mail your exchange via economy airmail (no tracking). 4. Please include full details of the Exchange to be made, including copies of any documentation, emails, proof of purchase & order number. Please ensure you include detailed instructions of your exchange requirements. 5. We will not accept Returned Goods for Exchange after 2 months (from date of despatch). Once your card is processed, any refunds can only be processed by a claim from your credit card company, a refund by this method only applies when we are not able to supply the goods as ordered. This may not apply to Paypal payments. 6. Exchanges will incur a handling fee of US$7.50 in addition to the postage. DELIVERY TIMES: To find out when your goods will be delivered ADD the following: 1. "Availability" either 2-3 Business days or 5-7 Business days (depending on the style of goods chosen) (as stated on the product's webpage) 2. "Shipping Option" chosen. e.g. 1-2 weeks, 2-4 weeks, etc. 3. Delivery Time = "Availability" + "Shipping Option" 4. IF YOU STILL HAVE NOT RECEIVED YOUR GOODS PLEASE BE PATIENT: PLEASE BE AWARE THAT YOUR PRODUCTS ARE ON ORDER, AND THE ONLY REASON YOU WOULD NOT HAVE RECEIVED THEM YET IS BECAUSE THE BLUNDSTONE FACTORY IS CURRENTLY OUT OF STOCK OF YOUR SIZE. CURRENCY CONVERSION: Total cost of purchase will be converted to AUD (by www.xe.com) at the time of transaction. Due to Currency Conversion charges by financial institutions(banks,etc), there will be a levy added to the total. TAX: "TAX" = FID (Financial Institutions Duty) - such as credit card charges and banking charges. Due to Currency Conversion charges by financial institutions(banks,etc), there will be a small levy added to the total. THE DRIZA-BONE GUARANTEE: Driza-Bone® demonstrates its commitment to service and quality in the best way possible, by a twelve month guarantee anywhere in the world against any faulty materials or workmanship. To validate this guarantee, you must register your purchase using the warranty card supplied, or by using our online registration form. • Register your purchase by clicking here ! Your privacy is important to us, therefore any information you provide is stored on company premises guarded by secure servers. We hold this information in strict confidence, and do not use it for any purpose other than to identify you as an existing customer, respond to your requests and to improve the quality of any future dealings you might have with our company. If you have any questions regarding your privacy and security, please make your enquiries here, at our information desk. You must also ensure that your Driza-Bone® is worn and cared for in accordance with the care instructions on the label. The following care hints will prolong the life of your favourite Driza-Bone®. Cleaning: Although the traditional Driza-Bone® Garments can be hosed down or sponged with cold water, they should not be dry cleaned, washed with detergent or cleaned in hot water. If necessary they can be washed with pure soap in lukewarm water but the garment may then need reproofing. (The scotchgarded coats however can be washed, dry-cleaned or even ironed.) In all cases, please refer to the care label with each garment for detailed instructions. Re-proofing: Over the years of use, areas that appear lighter in colour on the traditional oilskin fabric indicate where reproofing may be required and this can be done easily with the Driza-Bone® Garment Dressing. There are full instructions on the can for the best results. The dressing is only intended for use on the Driza-Bone® oilskin garments. If you'd rather not be parted from your Driza-Bone® you may wish to reproof the garment yourself. Or you may prefer to return it to the Driza-Bone® factory (but please ensure dirty coats are hosed clean first) where we would be pleased to welcome an old friend back and carry out the necessary reproofing at a moderate cost.